Not satisfied with our product? We promise full refund for the item.

• When you return your order, the value of the reward points used will credit in your brand credits and you can use it in your future orders. However, you cannot encash your reward points.
• When you partially return your order, we refund the value of the reward points for the particular item and add to your brand credits, which you can use in your future orders. However, you cannot encash your reward points.
• If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags within 30 days of receipt. Currently we do not exchange any items. In case you wish to change the item, you bought, you will need to place a return request for the same following the process as listed below. After that you can re-order the style you want.
• You can initiate the returns by logging into your brand account.raising the return request
• Log into your account
• Go to my orders
• Click on 'return' against the item you wish to return.
• Specify the account in which you would like the refund amount to be credited.
• Fill in the details and raise a return request by clicking on submit button.
• You will receive a confirmation for the return initiated.
• Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.

• The amount will be refunded post product pick up and quality check by our team. The amount will be refunded either in source account or brand credits, as per your preferred choice.
• For credit card/debit card/net banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
• Brand credits will be issued within 2 business days and can be used to purchase again from brand.com. Please choose the desired option when initiating the return request on our website.
• Credits issued by a particular brand can be only redeemed on that brand’s purchase.
• For orders placed using brand credits, the refund amount will be credited to your brand credits account only.
• Any brand credits applied will be credited again.
• Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
• Free gifts cannot be returned or exchanged.
• Please email to our customer support in case of any clarification.

• Brand will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
• No returns on innerwear & masks.
• Refund/brand credits will be issued only after quality check is done.
• Brand credits will be issued within 2 business days of receiving the product. Prepaid refund will be initiated within 2 working days of receiving the product. It may take 2-5 business days for the amount, to reflect in your bank account.
• You can return either complete order or some items from the same order.
• Please make sure you seal the packet completely before handing over to courier partners.
• Please use separate packets for items from separate orders.
• Brand follows 30 days no question asked return policy. You can return the product within 30 days of delivery.

Changed your mind about your purchase? Cancel it in a few easy steps. If you wish to cancel an order once it has been placed you can do so, provided the product has not been dispatched from our warehouse. Follow the simple steps below to cancel the order Login to 'my account' -> my order-> cancel order

• Once the cancellation has been processed, the money will be refunded to the same account used to make the payment, within 2 to 5 business days

• If you have multiple items in your order, you cannot cancel a single product. All items will be cancelled.
• If you have paid using credits the same will be reverted to your account within 2 to 3 business days.

• Brand offers free shipping within india on all products. You only pay the value of the ordered product.
• We currently ship products only within india. You can place orders from across the world but delivery addresses are restricted to india.
• We ensure that we deliver the orders the fastest and depending on the location deliver most of the orders in 2 - 7 days.
• Company may choose to change the above policies at its own discretion.

In this privacy policy, references to “you” mean any person submitting any data to us or our agent or the site. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this privacy policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the site and browse without having to provide personal details. During your visit to the site you remain anonymous and at no time can we identify you unless you have an account on the site and log on with your user name and password.

We don't knowingly collect, maintain or sell products or services to people under age 18 or use personal information from our website about children under age 18. Children should seek the consent of their parents before providing any information about themselves or their parents and other family members online. You can visit this site without revealing any personal information about yourself. However, some pages on this site may require registration/login to access. We collect this information to better understand your needs and provide you with better services. If you choose not to provide the information, you may still access the other pages of this site. To access certain services or offerings you may be requested for personal information to enable us to contact you from time to time by either email, mobile, postal mail or other means; to provide you with the information about the products and services offered by us, special deals and promotions that may possibly be of interest to you; to measure consumer interest in our products and services; to customize the user experience; enforce the legal terms or any subscriber agreement which govern your subscription for services; perform market research; offer you extension of services; or to detect and protect against error, fraud and other criminal activity. While providing such information you accept that we may use personal information about you to improve the site, review the usage of the site, the content and design of the site, improve our promotional efforts, the product offerings and services. Should you need to update or correct the information you provided, you may log in to your account and update the same from ‘my account’ section. Pil at its discretion may update this policy from time to time and you are advised to read the policy every time you access our website.

We may collect various information if you seek to place an order for a product to us on the site. We collect, store and process your data for processing your purchase on the site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. We need this information in order to allow you to go ahead with placing your order for a product on the site. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered. We may pass your name, phone number, email id and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). We may also share your data with our franchisor, if any. You further authorise such franchisor to use this information to sell products to you, directly or indirectly. We may also use your data in order to manage the site, collect payment from you, enable you to subsequently use parts of the site, detect any fraud or site abuses, send you information relevant to the site or our products, and in case we have any queries. Payments that you make through the site will be processed by our company. You may receive phone calls from us, our franchisor or our third party associates in relation to providing services to you. You must only submit to us or our agent or the site information which is accurate and not misleading and you must keep it up to date and inform us of changes immediately. Your actual order details may be stored with us and you may access this information by logging into your account on the site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless such misuse is our fault. Subject to the terms of this privacy policy, we shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the privacy policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your information is one of our most important assets. We store and process your information on computers located in india that are protected by physical as well as technological security devices. We use independent agencies to verify and certify our privacy principles. If you object to your information being transferred or used in this way please do not use the site. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this privacy policy, we shall not sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this privacy policy or unless we are required to do so by law. The site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our privacy policy. .

The acceptance of cookies is not a requirement for visiting the site. However we would like to point out that the some functionality on the site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the site and they are stored by your internet browser on your computer's hard drive. Cookies can be used to recognize your internet protocol address, saving you time while you are on, or want to enter, the site. We only use cookies for your convenience in using the site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go tohttp://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html. The site uses technology from google analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for these purposes. The cookies enable recognition of the internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this site and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect. .

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss or destruction of or damage to your information. When we collect data through the site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using secure socket layer (ssl) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer. .

By submitting data to us or our agent or using the site, you consent to our use of your data in the manner set out in this privacy policy. Irrespective of the fact if also you have registered yourself under dnd or dnc or ncpr service, you still authorize us to give you a call from aditya birla fashion & retail ltd, or our service providers in relation to the transactions made on the website.

We have copyright over this privacy policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringements may be subject to legal action.